Shipping policy

Shipping Policy

We aim to process and deliver your orders as quickly and efficiently as possible. Please read the following information carefully to understand how our shipping works.

Order Processing

  • Orders are processed during our business hours any orders placed out of these hours then it will be dispatched the following working day 
  • Delivery timeframes begin from when the order is processed, not when the order is placed

Delivery Timeframes

  • Shipping options (e.g. next day delivery) apply after your order has been processed and dispatched
  • Example: If you place and pay for next day delivery on Monday before our cut-off time, but your order is processed on Tuesday, your expected delivery day will be Wednesday

Delays & Delivery Issues

  • While we work with trusted delivery partners, delays can occasionally occur
  • If our delivery partners fail to meet the expected delivery timeframe, we may review and refund the shipping cost where appropriate

Missing or Incorrect Deliveries

  • If your order has not arrived or has been delivered to the wrong address, we must open an investigation with our delivery partners
  • These investigations can take 6–10 working days in worst-case scenarios
  • Once the investigation is complete, we will proceed with either:
    • Sending a replacement parcel, or
    • Issuing a full refund

Contact Us
If you have any questions about your shipment or need assistance, please contact our support team and we’ll be happy to help.