Refund policy

Returns Policy

We want you to be satisfied with your purchase. If for any reason you need to return an item, please review our policy below.

Returns Eligibility

• Items must be returned within 14 days of delivery
• Products must be unused, unopened, and in their original packaging
• We reserve the right to refuse returns that do not meet these conditions

Return Process

• To initiate a return, please contact us with your order details e.g Order number 
• Once approved, you will be provided with return instructions

Return Shipping Costs

• Customers are responsible for covering the cost of return shipping
• If the return is due to an error on our part (e.g. wrong or faulty item), we will cover the return shipping costs

Refunds

• Once your return is received and inspected, we will notify you of the outcome
• Approved refunds will be processed to your original payment method within a reasonable timeframe
• Refunds can take between 3-5 working days to be processed 

Non-Returnable Items

• Certain items may be non-returnable due to hygiene or safety reasons unless faulty

If you have any questions regarding returns, please contact our support team.